Meras Wallet · Last updated: September 7, 2026
This policy applies to everyone who uses Meras Wallet, and to all of our platforms and services, including our app, website, features, and other services (together, the "Meras Wallet Platform"). Meras Wallet is operated by NovaHold LLC. Please remember that your use of the Meras Wallet Platform is also subject to our Terms of Service.
When you use Meras Wallet, we collect the information you give us, information about how you use the app, and information about your device. We may combine the information you provide with information created through your use of the app (such as your transaction history and account activity) to run and improve our services. Here is the kind of information we collect about you:
Account Registration. When you create a Meras Wallet account, we collect the information you provide, such as your name, email address, phone number, and date of birth. Setting up is simple: you enter your details, verify your identity, and start using your wallet. To keep your money safe, we ask you to confirm who you are before you can send, receive, or hold funds.
Identity Verification. Because Meras Wallet handles money, the law requires us to confirm your identity. We may collect a copy of your government-issued ID, a photo or selfie to match it, and your tax identification number where required. This helps us follow Know Your Customer (KYC) and anti-money-laundering rules.
Payment and Financial Information. We collect the information needed to run your account and process your transactions, such as your account balance, transaction history, and payment card or bank details when you add them.
Feedback. When you contact support or send us feedback, we collect the information you choose to include.
Usage Information. We collect information about how you use the app, including transaction details like the date, time, amount, and recipient, as well as the pages and features you view and the dates and times you use them.
Device Information. We collect information about the devices you use to access Meras Wallet, including device model, IP address, operating system version, carrier, language and other settings, app version, device identifiers, and push notification tokens.
Location Information. With your permission, we may collect your device's approximate location to help detect and prevent fraud and to keep your account secure. You can turn this off in your device settings.
We use the information we collect to open and run your account, process your transactions, verify your identity, protect against fraud, provide customer support, send you service updates, improve the app, and meet our legal and regulatory obligations.
We do not sell your personal information. We share information only when it is needed to run the service or when the law requires it for example, with the payment processors and banking partners that help complete your transactions, with the providers that help us verify identity and host our systems, and with regulators or authorities when we are legally required to. We may also share information with your consent.
We use strong security measures to protect your information, including encryption, secure login, and continuous monitoring. No system is ever completely secure, but we work hard to keep your money and data safe.
We keep your information for as long as your account is open and as long as we are required to afterward for legal, tax, and regulatory reasons usually around 5 years after which we securely delete or anonymize it.
Depending on where you live, you may ask to see the information we hold about you, correct it, delete it (where the law allows), or get a copy of it. You can also opt out of marketing messages at any time. To do any of this, just contact us using the details below.
Meras Wallet is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us their information, please contact us so we can remove it.
We may update this policy from time to time. If we make an important change, we will let you know in the app and update the date at the top. Continuing to use Meras Wallet after a change means you accept the updated policy.
If you have any questions or concerns about your privacy or anything in this policy, we encourage you to contact us:
Company: NovaHold LLC
Email: support@novahold.com
Location: United Arab Emirates